Shipping policy

Guardian Facility Supply Shipping Policy

Shipping charges

Shipping charges shown at checkout are estimates based on the product information and destination available at the time of order. Standard stocked products that are verified available and eligible for parcel shipment may proceed through normal checkout.

Heavy, oversized, hazardous, international, and special-delivery products

Heavy, oversized, hazardous, international, limited-access, liftgate, inside-delivery, and other exceptional shipments may require a freight review or additional charges. Guardian Facility Supply will contact the customer for approval before any additional shipping charge is accepted or the shipment proceeds.

Stock and lead time

Products shown as available for normal sale are processed using the verified inventory and fulfillment information available to Guardian Facility Supply. Products marked “Contact us to check inventory and lead time” are inquiry-only and are not represented as immediately available. Most supplier non-stock products may require approximately 7 to 10 business days, but actual availability and lead time must be confirmed before an order commitment.

Partial shipments and backorders

Available items may ship before the remaining products on an order. Backordered, special-order, and supplier-direct products may ship separately when available. Additional shipment timing will be communicated when known.

Freight-quote products

Products marked for freight review are inquiry-only until shipping requirements, destination details, availability, and charges are confirmed. No freight shipment is committed until the customer approves the applicable quote.

Address accuracy and delivery

Customers are responsible for providing a complete and accurate delivery address, contact information, and required delivery details. Costs caused by an incomplete or incorrect address, refused delivery, missed appointment, redelivery, limited-access service, liftgate service, inside delivery, or other unrequested service may be charged to the customer when permitted.

Damage, shortage, and loss

Inspect shipments promptly. Report visible or concealed damage and shortages within 7 days after delivery. Report a shipment believed to be lost within 30 days after shipment. Keep all packaging, product, and freight documentation while a claim is reviewed.

Order changes

Contact Guardian Facility Supply promptly if a shipping address or delivery requirement changes. Changes cannot be guaranteed after an order has entered processing or shipment.

Questions about availability, lead time, or freight may be submitted to Guardian Facility Supply before ordering.